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Overview

Bug triage is the process of analyzing, prioritizing, and routing bug reports to the right team members. Righthands quickly understand issues, find root causes, and determine the best course of action.

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Core Capabilities

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Bug Analysis

Root Cause Analysis

Analyze stack traces and logs to identify likely causes

Similar Issues

Find related bugs and previous fixes

Impact Assessment

Evaluate severity and user impact

Reproduction Steps

Generate clear steps to reproduce the issue

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Automated Triage

1

Initial Analysis

Parses bug report, extracts key information, and analyzes error logs
2

Categorization

Classifies by type (crash, data corruption, UI issue, performance, etc.)
3

Priority Assessment

Evaluates severity, affected users, and business impact
4

Team Assignment

Suggests appropriate team or developer based on code ownership

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Common Use Cases

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Stack Trace Analysis

Application crashes when users try to export large reports (>10k rows).

Stack trace:
  at ReportGenerator.generateCSV (report.js:156)
  at ReportExporter.export (exporter.js:45)
  at AsyncFunction.handleExportClick (ui/reports.js:234)
  Error: JavaScript heap out of memory

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Duplicate Detection

Righthand can identify duplicate bug reports:
When a new bug is reported, ask: “Is this a duplicate of an existing issue?”
Righthand analyzes:
  • Error messages and stack traces
  • Symptoms and reproduction steps
  • Affected components and versions
  • User-reported behaviors

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Reproduction Step Generation

Convert vague bug reports into clear reproduction steps:
“The app is slow sometimes when I click on things”
Based on logs and similar reports, reproduction steps:
  1. Log in as a user with 1000+ items in their account
  2. Navigate to Dashboard page
  3. Click on “View All Items” button
  4. Observe: Page takes 15-20 seconds to load (expected: less than 2 seconds)
  5. Environment: Production, Chrome 120, Windows 11
  6. Frequency: Consistently reproducible for users with >1000 items

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Priority Assessment

1

Severity Analysis

Crash/data loss (Critical) vs. Cosmetic issue (Low)
2

User Impact

How many users affected? Is there a workaround?
3

Business Impact

Revenue impact, customer complaints, SLA violations
4

Final Priority

P0 (drop everything), P1 (next sprint), P2 (backlog), P3 (nice-to-have)

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Advanced Features

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Log Analysis

Righthand can parse and analyze various log formats:
Example Request
"Analyze the error logs from production between 2pm and 3pm yesterday"
Righthand provides:
  • Error frequency and patterns
  • Correlation between errors
  • Timeline of events leading to failures
  • Affected services and dependencies
  • Suggested investigation starting points

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Root Cause Investigation

Code History

When was the problematic code last changed?

Recent Deployments

Was this introduced in a recent release?

Related Changes

What else changed in nearby code?

Test Coverage

Are there tests covering this scenario?

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Impact Estimation

Quantify bug impact for better prioritization:
Impact FactorAnalysis
Users AffectedHow many users hit this bug?
FrequencyHow often does it occur?
SeverityData loss, crash, or minor issue?
Revenue ImpactLost sales or cancellations?
Support LoadVolume of support tickets?
WorkaroundIs there a viable workaround?

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Automated Bug Routing

Assign bugs to the right team or person:
1

Code Ownership

Identify who owns the affected code files
2

Expertise Matching

Match issue type to developer expertise
3

Workload Balancing

Consider current workload and availability
4

Similar Issue History

Who fixed similar issues before?

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Best Practices

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Efficient Triage Process

Review new bugs daily with Righthand’s automated analysis
Always triage critical bugs immediately, batch lower priority
Ensure bug reports have all necessary information before assignment
Assign every bug to a specific person or team

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Bug Report Quality

Righthand can help improve bug report quality:
  • Missing Information: Flag reports lacking reproduction steps, logs, or environment details
  • Unclear Descriptions: Rewrite vague descriptions more clearly
  • Screenshot Analysis: Extract information from attached screenshots
  • Video Analysis: Summarize screen recordings of issues

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Triage Metrics

Track triage effectiveness:
Example Queries
"How long does it take on average to triage a bug?"
"What percentage of bugs are P0 vs P1 vs P2?"
"Who are our fastest bug resolvers?"
"What types of bugs take longest to fix?"

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Integration with Development Workflow

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Jira/Linear/GitHub Issues

1

Automated Analysis

When new issue created, Righthand automatically analyzes it
2

Add Context

Comments added with analysis, similar issues, and recommendations
3

Suggest Labels

Auto-suggest labels for component, severity, type
4

Assign Owner

Recommend assignee based on code ownership

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Monitoring Integration

Connect bug triage to monitoring tools:

Error Tracking

Sentry, Rollbar, Bugsnag integration

Log Aggregation

Splunk, Datadog, CloudWatch analysis

APM Tools

New Relic, AppDynamics correlation

User Analytics

Connect user behavior to bug reports

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Communication Templates

Generate clear communication for stakeholders:
“Generate a customer-facing response for bug #1234”Righthand creates:
  • Acknowledgment of the issue
  • Explanation in non-technical terms
  • Expected timeline for fix
  • Available workarounds
  • Commitment to update when resolved

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Example Workflows

Scenario: Daily bug triage for the engineering team
  1. Overnight Bugs (8:00 AM)
    • “Show me all bugs reported overnight”
    • Righthand provides prioritized list with analysis
  2. Critical Issues First (8:05 AM)
    • “Analyze the P0 issue #2341”
    • Righthand provides root cause analysis
    • Assign to on-call engineer immediately
  3. Batch Processing (8:15 AM)
    • “Categorize and prioritize the remaining 12 bugs”
    • Review Righthand’s priority suggestions
    • Assign to team members
  4. Similar Issue Check (8:30 AM)
    • “Are any of today’s bugs duplicates?”
    • Righthand identifies 3 duplicates
    • Close duplicates, consolidate information
  5. Status Update (8:45 AM)
    • “Generate triage summary for the team”
    • Share in Slack: 1 P0, 3 P1, 8 P2 assigned
Scenario: Critical production issue reported
  1. Immediate Analysis (T+0 minutes)
    • Production monitoring alerts on spike in errors
    • “Analyze production errors in the last 10 minutes”
    • Righthand identifies affected endpoint and error type
  2. Root Cause Investigation (T+5 minutes)
    • “What changed recently in the payment processing service?”
    • Righthand identifies deployment 15 minutes ago
    • Shows specific commit that introduced the issue
  3. Impact Assessment (T+10 minutes)
    • “How many users are affected?”
    • Righthand analyzes logs: 250 users, 1,500 failed transactions
    • Revenue impact: ~$45,000 in failed orders
  4. Solution Path (T+15 minutes)
    • “Should we rollback or hot fix?”
    • Righthand recommends rollback (safer, faster)
    • Provides rollback command and verification steps
  5. Communication (T+20 minutes)
    • “Generate incident update for customers”
    • Righthand drafts customer communication
    • Post to status page, social media
  6. Resolution (T+45 minutes)
    • Rollback complete, monitoring shows recovery
    • “Generate postmortem outline”
    • Schedule postmortem meeting
Scenario: Verify a bug fix is complete
  1. “Check if bug #1234 fix addresses all reported issues”
  2. Righthand verifies:
    • Original reproduction steps no longer reproduce issue
    • Similar edge cases are also fixed
    • Tests added to prevent regression
    • Documentation updated if needed
  3. “Are there any other bugs similar to #1234 that might have the same root cause?”
  4. Righthand finds 2 other bugs with similar patterns
  5. “Create fix checklist for bugs #1235 and #1236”
  6. Apply same fix to related issues

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Bug Triage Decision Tree

Set up Righthand to automatically analyze new bug reports as they come in, saving valuable triage time.
Always verify Righthand’s priority and impact assessments with your domain knowledge and business context before finalizing decisions.