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By default, Righthands use a Righthand-managed email domain. Team administrators can verify a custom domain for branded Righthand email addresses.

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Use a subdomain

Use a dedicated subdomain such as ai.yourcompany.com instead of your company’s primary email domain. Custom email setup can require MX and other DNS records; changing records on the primary domain can interrupt existing company email.
Make DNS changes with the person who manages your company’s email. Copy the records Righthand generates for your domain—do not reuse record values from another team or from a screenshot.

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Add and verify the domain

1

Open Domains

Open the Account menu, select Team settings, then select Domains. Or go directly to Team domains.
2

Add the subdomain

Select the Add row, enter the complete subdomain—for example, ai.yourcompany.com—and select Add.
3

Open the pending domain

Select the domain from the list. Righthand shows the DNS records generated for this exact domain.
4

Create the DNS records

In your DNS provider, add every record Righthand lists. Match the record type, host or name, value, and priority exactly. The number and type of records can vary, so use the live values rather than expecting a fixed set.
5

Verify

Return to Righthand and select Verify. If DNS has not propagated yet, wait and try again later.
After verification, the domain is available to the team’s Righthands. Keep the verification records in DNS while the domain is in use.

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Troubleshooting

Confirm that every record matches the values for this domain, including punctuation and MX priority. DNS propagation time varies by provider. Wait for the provider’s current TTL, then select Verify again.
“Host” and “Name” commonly refer to the same field; “Value,” “Target,” and “Points to” commonly refer to the destination. Follow your provider’s documentation and do not add your domain twice if the provider appends it automatically.
Stop before changing DNS and contact support with the domain name. Do not guess on a production email domain.

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Remove a domain

Open Team settings → Domains, select the domain, and choose Delete. Remove the DNS records only after confirming no Righthand still depends on that domain.
For help with a domain, contact support@humans.righthand.ai.