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A voice authentication passphrase helps a Righthand verify that a caller is an authorized user. The passphrase belongs to the human user’s profile, so the same user can authenticate when calling their Righthands.

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When a passphrase is created

Some account onboarding flows, including team invitation acceptance, ask the user to create a voice authentication passphrase. Choose a phrase that is memorable when spoken but difficult for someone else to guess.
Treat the passphrase as a secret. Do not reuse your Righthand, email, or password-manager password, and do not send the passphrase in a message to a Righthand.

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Changing or adding a passphrase

The current Account page does not expose a self-service passphrase control. If your account does not have a passphrase or you need to change it, contact support@humans.righthand.ai from an email address associated with your account. Support may need to verify your identity before changing an authentication setting.

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If authentication fails

  1. Make sure you are calling from a phone number associated with your Righthand account.
  2. Speak the passphrase clearly; do not text or email it.
  3. If you no longer know the passphrase, stop guessing and contact support.
A passphrase adds a verification signal; it does not replace the need to protect your phone account, email, and provider credentials.